Contact Us
Last updated: 7 November 2026
The way to reach us is by email. SMSTS Mock Test is an independent practice site. We are not CITB, and our mocks contain no real CITB questions.
Postal address: 104 Cunnery Rd, Manchester, United Kingdom
1. Our email address
2. What to include
Report a question
Please send:
- the question text, or its first few words
- the mock or drill it was in
- what you think is wrong, and why
- your source, if you have one, such as a law on legislation.gov.uk or an HSE guide
We check the question against its source, fix it if it is wrong and reply to tell you what changed. Our Editorial Policy explains how questions are checked.
Your mock results
Tell us which mock you sat, roughly when, and what looks wrong in your results.
Account and login
Send the email address you signed up with and what went wrong. Never send your password.
Payments and refunds
Email us from the address on your account and give the date of the payment. Our Refund Policy explains when you can have your money back.
Your personal data
To see, correct or delete what we hold about you, email us from the address on your account. Our Privacy Policy lists your rights.
Accessibility
If part of the site is hard to use with your device or settings, tell us the page and what happened. See our Accessibility Statement.
3. What we cannot help with
We cannot see or change anything held by CITB, CSCS or your training provider.
| You need to | Contact |
|---|---|
| Book an SMSTS or SMSTS-R course, or a re-sit | Your training provider |
| Get your SMSTS certificate or a replacement | Your training provider or CITB |
| Apply for a CSCS card | CSCS, at cscs.uk.com |
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