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Independent practice site. Not run by CITB. The mock tests contain no real CITB questions.

Refund Policy

Last updated: 7 November 2026

This policy explains when we give your money back for a paid plan and how to ask. It forms part of our Terms of Sale. It does not reduce your legal rights.

SMSTS Mock Test is an independent practice site. It is not run by CITB, and our mocks contain no real CITB questions.

Before you buy: you can take 1 mock a week free without an account, or 3 a week with an account and a confirmed email address. Try the free mocks first, so you know the questions and the site suit you.

1. When you get a refund

  • Monthly Plan and Yearly Plan. You get a full refund if you ask within 3 days of a payment (the first payment or a renewal) and you have used 2 hours or less of paid features since that payment.
  • Weekly Plan. The Weekly Plan is not refundable.

In every case:

  • Charges made in error. We refund a charge made in error, such as a duplicate payment or a charge you did not authorise.
  • Faulty service. If a paid plan does not work as described and we cannot fix it within a reasonable time, you are entitled to a price reduction or a refund under the Consumer Rights Act 2015.
  • Account closed by us. If we close your account for a reason other than a breach of our Terms of Use, we refund the unused part of what you paid.
  • Where the law requires it.

2. How to ask for a refund

Email [email protected] from the email address on your account. Give the date of the payment, or forward your receipt.

3. How the money comes back

Refunds go back to the PayPal account or card you paid with, through PayPal. We cannot refund to a different account or in cash. Your paid plan stops when the refund is made, and your account goes back to free use. Your progress and results stay in your account.

4. When we do not refund

We do not refund because you passed or failed the real SMSTS or SMSTS-R exam, or changed your plans for the course. Course and re-sit fees are a matter for your training provider.

5. Please talk to us before disputing a charge

If a charge looks wrong, email us first. We can usually sort it out faster than a bank dispute.

6. Changes to this policy

If we change this policy, we update the "Last updated" date. The policy that applied on the day you paid is the one we use for that payment.

7. Contact

Refund questions: [email protected].

By buying a paid plan on SMSTS Mock Test you acknowledge that you have read this Refund Policy.